Free Shipping on ALL ORDERS At Backyard King, we strive to make your shopping experience seamless. 

Order Handling

We understand the importance of getting your order to you as quickly as possible. Typically, orders are processed within 1-3 business days from the time of purchase. However, processing times may vary depending on the manufacturer or supplier and can differ based on the product or brand. Shipping carriers may also vary.

Delivery Timeline

Once processed, orders are usually delivered within 11 business days. Please note that delivery times can fluctuate depending on factors such as the specific product, supplier schedules, and carrier logistics.

Larger Items & Multi-Package Shipments

Some larger products or kits may be shipped in separate packages to ensure safe and efficient delivery. If your order is split into multiple shipments, rest assured that each package will be tracked to ensure timely arrival.

Need Assistance?

If you have any questions, concerns, or experience any issues with your shipment, please don’t hesitate to reach out to our support team at info@backyard-king.com or call (726) 610-7585. We’re here to help and make sure your experience with Backyard King is nothing short of exceptional.

Why Buy From Backyard King?

At Backyard King, we believe shopping for your dream backyard should be as enjoyable and effortless as the memories you’ll create in it. From start to finish, we’re dedicated to making your experience as seamless and rewarding as possible.

Effortless Shopping Experience

We’ve designed our website with one goal in mind: simplicity. Whether you’re browsing products, comparing options, or completing your purchase, our intuitive site ensures you’ll find exactly what you need with ease.

• User-Friendly Navigation: Quickly browse through collections, explore detailed product information, and access helpful resources.
• Transparent Pricing: No hidden fees—what you see is what you get.
• Hassle-Free Returns: Our extended 90-day return policy gives you the flexibility and confidence to shop worry-free.

Exclusive Services for Every Customer

When you shop with us, you’re not just buying a product—you’re investing in a premium experience.

• Expert Installation Add-On: Professional assembly for select products so you can sit back and relax.
• First-Year Aftercare: Offered cleaning and maintenance within one year to ensure your investment stays in top condition.

Unmatched Customer Support

Our team is here to guide you every step of the way.

• Personalized Assistance: Reach us by phone or email for tailored recommendations and answers to your questions.
• On-Demand Help: We’re always available for support—even after your purchase.

Shop with Confidence

With our Price Match Guarantee, you’ll always get the best value. If you find a lower price from an authorized reseller, we’ll match it. Combine this with free shipping on most products, and you can rest assured you’re making the right choice.

At Backyard King, we’re committed to helping you build your perfect backyard escape. Explore our collections today, and let us show you how simple and rewarding it can be to create your dream outdoor space.

Ready to start? Contact us at (726) 610-7585 or email info@backyard-king.com.

At Backyard King, we believe in providing exceptional value to our customers. We’re committed to ensuring you receive the best prices on all your outdoor needs. If you find an identical product at a lower price from a qualifying retailer, let us know, and we'll match that price. Here’s how it works:

• The item must be identical in brand, model, and specifications.

• The competitor must be an authorized retailer and based in the United States.

• The price must be current and verifiable.

• Price matches are valid at the time of purchase and do not apply to past orders.

• Price matches do not apply to items on sale or promotional discounts.

Our goal is to make your shopping experience seamless and satisfying, knowing that you’re getting the best deal available. Contact our support team (info@backyard-king.com to initiate a price match request or for more details.

Frequently Asked Questions (FAQ)

At Backyard King, we’re here to answer all your questions and make your shopping experience as smooth as possible. Below are some of the most common inquiries from our customers.

General Questions

Q: Why are your prices higher than some competitors?
A: Our products come with unmatched value through our Best Offer Guarantee: free shipping, professional installation, lifetime returns, and first-year aftercare. We don’t just sell products—we provide a premium service that ensures your investment lasts for years to come.

Q: How can I contact customer service?
A: You can reach us by phone at (726) 610-7585 or email us at info@backyard-king.com. Our team is available 8:00 AM - 5:00 PM but constantly monitors inquiries to provide prompt responses.

Installation Services

Q: What is included in your installation service?
A: Our professional installation includes full assembly of your large product—and cleanup of all debris after we’re finished. Installation services are for large items that require assembly (playsets, structures, etc)., we handle the hard work so you don’t have to.

Q: Do I have to schedule installation?
A: Yes, after your purchase, we’ll reach out to coordinate a convenient date and time for installation. If you prefer to assemble it yourself, just let us know during the call.

Aftercare Services

Q: What does the first-year aftercare include?
A: First-year aftercare includes a complimentary cleaning, safety check, and minor maintenance, such as tightening bolts or adjustments, to ensure your product stays in top condition.

Q: How do I schedule my aftercare service?
A: We’ll reach out to you around the first anniversary of your purchase. If you’d like to schedule sooner, call us at (726) 610-7585 or email info@backyard-king.com at your convenience.

Q: Is aftercare available after the first year?
A: Absolutely! While the first-year service is complimentary, we’re always available for additional cleanings, repairs, or maintenance as needed.

Lifetime Return Policy

Q: How does your lifetime return policy work?
A: It’s simple! If you’re ever unsatisfied with your product, just provide proof of purchase, such as your receipt, and we’ll facilitate the return or exchange—no questions asked.

Q: Are there any exclusions to the lifetime return policy?
A: Our policy covers the full product and excludes only misuse, intentional damage, or alterations outside normal wear and tear. Our products are not for use at trade shows or events that are intended to be returned. 

Shipping

Q: How much does shipping cost?
A: Shipping is completely free on all our products. No hidden fees, ever.

Q: How long does shipping take?
A: Delivery times vary depending on the product and your location. Most orders arrive within 1-10 business days. Depending on the brand, our common shipping time may be exceeded. You’ll receive tracking information as soon as your item ships.

Products

Q: What if I need help choosing the right product?
A: Our team is here to help! Contact us by phone or email for personalized recommendations based on your needs and preferences.

Q: Do your products come with a warranty?
A: Many of our products come with manufacturer warranties. Check the product details for specific information, and rest assured, our lifetime return policy provides additional coverage.

If your question isn’t listed here, don’t hesitate to contact us. We’re here to help make your Backyard King experience the best it can be!