Frequently Asked Questions (FAQ)
At Backyard King, we’re here to answer all your questions and make your shopping experience as smooth as possible. Below are some of the most common inquiries from our customers.
General Questions
Q: Do you offer price matching?
A: Yes! We offer a price match guarantee on products being sold by other authorized resellers. Simply contact us at info@backyard-king.com with proof of the lower price, and we’ll make sure you get the best deal possible.
Q: How can I contact customer service?
A: You can reach us by phone at (726) 610-7585 or email us at info@backyard-king.com. Our team is available 8:00 AM - 5:00 PM and strives to respond promptly to all inquiries.
Installation Services
Q: What is included in your installation service?
A: Our professional installation service includes full assembly of applicable products and cleanup of any packaging or debris. Add installation at checkout for eligible products like playsets, structures, and grills to make your purchase hassle-free.
Q: Do I have to schedule installation?
A: Yes, after your purchase, we’ll contact you to arrange a convenient date and time for installation. If you prefer to assemble the product yourself, just let us know.
Aftercare Services
Q: What does aftercare include?
A: Aftercare services can be purchased as an add-on and include cleaning, a safety inspection, and minor maintenance like tightening bolts to ensure your product stays in excellent condition. Customers have up to 1 year from the purchase date to redeem this service.
Q: How do I schedule an aftercare service?
A: You can schedule aftercare by contacting us at (726) 610-7585 or emailing info@backyard-king.com. We recommend scheduling yearly for optimal product longevity.
Return Policy
Q: How does your return policy work?
A: We offer a generous 90-Day Return Policy—three times longer than the industry standard! If you’re not completely satisfied with your purchase, email us at info@backyard-king.com with your order number for return instructions.
Q: Are there any return exclusions?
A: To qualify for a refund, items must be returned in "Like New" condition with original packaging and accessories. Misuse, intentional damage, or items used for trade shows or events are not eligible for returns.
Shipping
Q: How much does shipping cost?
A: Shipping is completely free on all our products—no hidden fees.
Q: How long does shipping take?
A: Delivery times vary by product and location, with most orders arriving within 1-10 business days. You’ll receive tracking information as soon as your order ships.
Products
Q: What if I need help choosing the right product?
A: Our team is here to help! Contact us by phone at (726) 610-7585 or email info@backyard-king.com for personalized recommendations based on your needs and preferences.
Q: Do your products come with a warranty?
A: Many of our products include manufacturer warranties. Check product details for specifics, and enjoy additional coverage through our 90-day return policy.
If your question isn’t listed here, don’t hesitate to contact us at info@backyard-king.com. We’re here to help make your Backyard King experience the best it can be!